Refund policy

Canceling an order

Any purchase may be canceled within 14 (fourteen) days of receipt, provided that the original packaging is intact.

Once you have notified our team, you may return the product by mail to the given address. Once the products are returned, you will be credited with their price (excluding shipping) less the return shipping cost (if applicable). Upon inspection of the product, should the website team find that its condition is not new, in its original intact packaging, including all product components, the website team will not be obligated to approve the return of the product and in such case the product will be sent back to the customer.

 Cancellation Procedure:

* Cancellation up to two weeks before the workshop – entitles to a complete refund

Product integrity

In the event that you receive a product that is not intact upon delivery, you will not be charged the shipping, packaging, return or handling fees.

Any product that may be recorded, transcribed or duplicated, which original packaging was opened, may not be returned or replaced, unless they were found to be defective. In the event of a defective product, you may send the product to our team including a note describing the problem. Once we receive your inquiry, we will resend a new product to you in accordance with your original order provided it is in stock. The right to return or replace a product and/or service is subject to additional restrictions as stipulated by Law.

Additional Terms

The Soul Creatures’ Land will not be held liable in the event that a customer’s purchase is not registered in the system and/or any other technical problem does not allow a website visitor to purchase products.

The website’s team reserves the right to change prices without notice.

Should an error occur in printing, product description and/or price, payment terms, product image or any other printed material, or in the reception of data from a website visitor, the website team may, but is not obligated to, cancel any specific purchase.

The Soul Creatures’ reserves the right to change these rules and policy from time to time.

Returns
We have a 30 days return and refund policy. Once 30 days have passed since the date of your purchase, you may no longer be eligible for a refund or exchange.

To be eligible for a return, your item must be unused, in its original packaging and in the same condition as you received it.

Gift cards and downloadable software products are non-returnable.

To complete your return, please provide us with a receipt or other proof of purchase.

Please do not send your returned item back to the manufacturer.

Items sent with obvious signs of use or wear, opened items, items not in their original packaging, damaged items, items with missing parts or items returned after more than 30 days after purchase will not be refunded or will be issued a partial refund.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed with your original method of payment. Please allow reasonable time for this process.

Late or missing refunds
In case of a delayed refund please recheck your bank account again. Contact your credit card company, it may take some time before your refund is updated. Try contacting your bank for more information. There is often some processing time before a refund is updated.
If you still haven’t received your refund yet, please contact us at info@soulcreaturesland.com

Items on sale
Only ordinary priced items may be refunded; unfortunately items on sale cannot be refunded.

Replacements 
We only replace items if they are defective or damaged. Should you need to replace an item, please email us at info@soulcreaturesland.com, and send your item to: Soul Creatures Land, 68 Haruv St, Tzafririm Israel 9983000

Gifts
If the item was marked as a gift, when purchased and shipped directly to you, you’ll receive a gift credit for the value of your returned item. Once the returned item is received, a gift card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the person who placed the order had the item shipped to themselves to give to you later, we will send a refund to the person who placed the order and they will be notifies of your return.

Shipping
To return products, please send by mail to: Soul Creatures Land, 68 Haruv St, Tzafririm Israel 9983000

shipping costs for returned items will be paid by customers. Shipping costs are non-refundable. Should you be eligible for a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the shipping time of your replacement product may vary.

If you are shipping an item of over $75 in value, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the tracking or reception of your returned item.

 

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